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HealthyBack.com Return / Cancellation Policy
Healthyback.com returns cannot be returned to our retail store locations. Instead they must be returned to Healthyback.com using the Return Instructions, which are included in this document.
The following Return Policy is for all items except Mattresses, Mattress Overlays, Adjustable Bases, Shoe Insoles , Elastogel Products (sinus, cervical, and lumbar wraps) Posture S’ports Custom Orders and Discontinued / Clearance items. The return policy for these items are located toward the bottom of this document.
Your complete satisfaction is our primary concern. We want you to be fully satisfied with every item you purchase from Healthyback.com. If you are not satisfied with an item that you have purchased, you may return the item within 90 days of delivery for a full refund of the purchase price. The item must be returned in like new condition, with all paperwork, parts, and accessories to ensure full credit. Please email service@healthyback.com or call 1-888-4MY-BACK from 9am – 4pm Monday through Friday EST to return your product.
Return Instructions:
- Completely fill out the return form. You can print the form by clicking on the following link: Healthy Back Return form (click here!). This form needs to be included in each package. . If you do not include a return form it can delay your return credit up to 60 days.
- Please return the original invoice. Make a copy of the invoice for your records. If you have lost your invoice, please Email us at service@healthyback.com for another copy.
- Pack the items securely. Please wrap the product so it does not get scratched in shipment. All returned products must be in the same condition in which they were received. If you need boxes, please go to your nearest Uhaul or UPS store and purchase a box size that fits your product.
- The following products need to be returned to:
Healthyback.com
Attn: Internet Returns
8245 Backlick Road
Dock Door T
Lorton, VA 22079
| Pillows (neck or body) |
Leg Spacers |
| Lumbar Supports |
Healthy Back Seat Wedges |
| Bed Wedges |
Tempur pedic seat cushions |
| Leg Wedges |
Tush Cush |
| Knee Pillows |
Mogu Products |
| Bucky Neck Pillows |
Relaxation Neck Pillows |
| M.A.T. Products |
Mattress Overlays |
| Bed Loungers |
Inversion Tables |
| Aerobeds |
iJoys |
| Massage chairs and Ottomans |
- For all other products please return to:
Healthyback.com
Attn: Internet Returns
600 N. Division Street
Konawa, OK 74849
- Please remember to get a tracking number for your return package. Healthyback.com can not be responsible for packages that are lost by mail.
- If you have included a return form with the product, we will be able to issue a credit to the credit card on file within 21 business days of receiving your product. If paid by check or money order we will issue a refund check within 21 business days of receiving your product. Original shipping costs are non refundable. If you do not include a return form it can delay the process of your return up to 60 days.
Mattress Returns
Non Tempur-Pedic Mattresses/
Foundations (Tempur-Pedic and Healthy Back)
You may return your mattress (Naturetex, Sensitemp)
/ Foundation
within 90 days of delivery for a refund. Mattress
/ Foundation
returns are subject to shipping and handling fees. Healthyback.com has several recommended freight carriers and we will coordinate a pickup upon request, but the cost of the return will be the customer’s responsibility. The customer may also choose to coordinate their own return at their own discretion. The credit will be applied within 14 business days after the mattress has been picked up and proof of pickup can be verified by Healthy Back. Please allow 6-8 weeks for the pickup from the date of your call.
Tempur-Pedic Mattresses
You may return your Tempur-Pedic mattress within 90 days of delivery for a full refund, minus shipping and handling. We will arrange for your pickup using our delivery service. In cases of free outbound shipping, a full refund minus a $159 (for the 48 continental states) inbound shipping fee will be credited to your account. In cases of free shipping in Alaska and Hawaii we would charge the customer the actual cost Healthyback.com has been charged for outbound shipping. The credit will be applied within 14 business days after the mattress has been picked up. Please allow 6-8 weeks for the pickup from the date of your call. Email us at service@healthyback.com the day your mattress has been picked up so that we can expedite your refund.
Free Return Shipping Promotion
Tempur-Pedic Foundations
Tempur-Pedic Foundations can be returned within 90 days of delivery for a full refund as long as it is returned with the Tempur-Pedic mattress. If you would like to return the foundation without the mattress, please see the policy for Non Tempur-Pedic Mattresses / Foundations (Tempur-Pedic and Healthy Back). It is listed underneath the Mattress Return section.
If free pillows were sent with the mattress as part of a sale, they need to be returned separately to:
Healthyback.com
Attn: Internet Returns
8245 F Backlick Road
Dock Door T
Lorton, VA 22079
Please see the return instructions, listed above, for packaging pillows. Remember to enclose a copy of your invoice with the pillows. If pillows are not received by the time the mattress return has been processed, the retail dollar amount of the pillows will not be refunded to your credit card. Please click on the following link to see the retail cost of your pillow:
/store/pillows.htm
Mattress Overlays
Mattress Overlays are subject to a 25% restock fee. In addition it is the customer’s responsibility to return the overlay to healthyback.com. Please return the mattress overlay to:
Healthyback.com
Attn: Internet Returns
8245 F Backlick Road
Dock Door T
Lorton, VA 22079
Adjustable bases
There are no refunds
or cancellations
for adjustable bases.
Shoe insoles, Elastogel products (Sinus, Cervical and Lumbar wraps), Posture S’ports
Because of hygienic issues shoe insoles, elastogel products, or posture s’ports are non returnable items.
Custom Orders
In order to satisfy special customer requirements, it is occasionally necessary for us to place a “custom” order. We will let you know it is a custom order before you make your purchase. There will be a 25% restocking fee for all custom orders in addition to the standard return terms.
Healthy Back Certified Value
Healthy Back Certified Value items are sold on a final sale basis.
Please do not ship these items back to Healthyback.com, as nothing will be credited back to your account
Canceling an Order (for all items except Mattresses, Mattress Overlays, Adjustable Bases)
If your order has shipped or is in the process of being shipped, we will be unable to cancel your order. You will need to follow the return instructions once you receive the package. Shipping charges are non-refundable. Please call 1-888-4MY-BACK, or email at service@healthyback.com to cancel an order. Please note that most orders ship within 48-72 hours. Please call us to ensure your order gets cancelled before it ships.
If you submit an e-mail, we cannot guarantee that your order will be cancelled before it ships. We will confirm all cancellations submitted to us, whether successful or not, by replying to your original e-mail.
Mattress /
Mattress
Overlay Order Cancellation
Please call 1-888-4MY-BACK to cancel your mattress order. You may call us to cancel a Mattress purchase within 3 business days. If not canceled within 3 business days, there will be a $159 fee to cancel your mattress order. It will be $40 to cancel a mattress overlay. Please call us to ensure your order gets cancelled before it ships.
Adjustable Bases
There are no cancellations for adjustable bases.
Discontinued / Clearance Items
Discontinued / Clearance Items are considered final sale and are non returnable. Please do not ship these items back to Healthyback.com, as nothing will be credited back to your account
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Tempur-Pedic
