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Frequently Asked Questions

Contact Information:

What is your mailing address?

Healthyback.com

11714 Baltimore Avenue
Beltsville MD 20705

Hours of operation:

Our hours are Monday through Friday 8am-10pm, Saturday and Sunday 10am-8pm (Eastern Standard Time).

Sending an Email:

You can always send an email to service@healthyback.com.

Telephone Number:

1-888-4MY-BACK  or 1-888-469-2225

Store Locations:

To locate the closest Healthy Back Store, please click here:  http://www.healthyback.com/storelocs/storelocs-1.php

Problems with an order:

In the event of any questions or problems with your order, or if the product received was defective or damaged, please contact our Customer Service Department at 1-888-4MY-BACK  or email service@healthyback.com. We will make every effort to resolve the problem as quickly as possible. You may also refer to our return policy for more information.

Ordering & Status

What if my item is out of stock?

We will contact you with a estimated in stock date—should you need your item more quickly, we’ll do our best to suggest alternative items/colors.

How do I check the status of my order?

Call 1-888-4MY-BACK or email us at service@healthyback.com.

How do I change or cancel an order?

Please call us at 1-888-4MY-BACK.

Payment Options

Credit Card Payment Options:

Healthyback.com accepts Visa, MasterCard, American Express, and Discover/Novus cards. Please ask us about our own financing through GECAF.  Your credit card will be charged within 24 hours of placing your order with healthyback.com.

Checks, Money Orders & CODs:

Healthyback.com accepts checks and money orders as payment options. If you are paying by check (U.S. address only and U.S. Funds Only), or money order (U.S. Funds Only), please mail a copy of your receipt to:

Healthyback.com
11714 Baltimore Avenue
Beltsville MD 20705

Please be aware that there is a waiting period of up to 14 days when paying by check.

Security:

Healthyback.com does not sell address/email information.